Returns & Exchanges

At Bown of London, we take pride in the quality of our luxury bathrobes and leisurewear. If your purchase isn't quite right, you can return or exchange any unworn items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original Bown of London packaging, ensuring all tags are attached and the garment is neatly folded.

3

Ship the Items

Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing